Refund policy

Refund & Return Policy
We want you and your furry friend to love your purchase! That's why we offer a 30-Day Money-Back Guarantee.
How to start a return:
  • If you are not 100% satisfied with your product, please contact us at support@pawhaven.ca within 30 days of delivery.
  • Tell us your order number and the reason for the return.
Damaged or Wrong Items:                                                                                          
  • If your item arrives damaged, broken, or if you receive the wrong product, please send us a photo or video immediately. We will ship you a 100% Free Replacement or give you a Full Refund—no questions asked!
Once your return is approved, your refund will be processed back to your original payment method within 3–5 business days.